HMO
Flagler, Seminole, and Volusia Counties
■ Out-of-network liability and balance billing
■ Enrollee claims submission
■ Grace periods and claims pending policies during the grace period
■ Retroactive denials
■ Enrollee recoupment of overpayments
■ Medical necessity and prior authorization timeframes and enrollee responsibilities
■ Drug exceptions timeframes and enrollee responsibilities
■ Information on Explanations of Benefits (EOBs)
■ Coordination of benefits (COB)